Refund Policy, cancellation and termination Policy
It is the policy of Central College Dublin to give refunds to students where it is found that the student has a valid proven reason for the refund. Cancellation refers to the period up to the start date of the first course you are due to attend.
Visa Related Cancellations:
We operate a separate client visa account with is authorised and regulated by the Central Bank of Ireland for advance payments dependent on the visa process. Funds remain in this account until the student’s visa application is determined. If the visa application is refused, the funds, less any pre-indicated handling charge (as listed below) are returned to the student within 20 working days by Central College Dublin. We will contact Interpay Ltd T/A PaytoStudy to make the requested refund.
For cancellations due to visa rejections, a written notification and receipt of the relevant supporting documentation must be presented to Central College Dublin at least 14 days prior to your listed arrival date. On receipt of the supporting documentation, 100% of the tuition, accommodation and health insurance fees will be refunded. If visa rejection evidence is not supplied within the given timeframe (at least 14 days prior to arrival date) then a cancellation fee equivalent to 1 week’s full accommodation and tuition fees will apply.
No fee will be refunded if student use forgery documents to obtain visa
Non-Visa Related Cancellations:
Cancellations made at least 14 days prior to your listed arrival date will receive a full refund on accommodation and tuition fees paid, an administration and service charge of €100 will be deducted from the tuition fee. For cancellations made less than 14 days prior to your listed arrival date you will be refunded 50% of your accommodation and tuition fee.
Non Refundable Fees:
It is advisable to pay fees via Pay to Study. For Non-EU students it is a requirement to pay by this method as your funds are held independently pending a visa decision.
PaytoStudy is an easy to use online payment solution which offers a more secure, fast and affordable way to make your fee payments to Infinity College Dublin saving you time and money when making your international payments. PaytoStudy eliminates the international wire fees usually involved in making international payments and offers the most competitive foreign exchange rates on the market.
Benefits of paying through PaytoStudy
o No International sender
o Payments processed between 48- 72 hours
o Preferential exchange rates
o 24 hour online tracking of all payments
The following cases are all non-refundable, this list is extensive but not exhaustive.
1. Express mail fee
2. Accommodation placement fee
3. Registration fee
4. PaytoStudy fee
5. Monetary value differences due to currency exchange rate changes
6. Any other service charges
‘Termination’ means stopping or leaving all or part of the course or courses booked, including extensions, once the first class has started. In all cases, no refunds will be made after the arrival date listed on the booking confirmation form. Students who terminate their program may not be eligible to receive a certificate of completion.
Refund Guidelines :
All refund requests must be made within 24 hours of your arrival to your accommodation, where you arrive on weekends refund requests can be made on the Monday following your arrival.
All refund requests must be made by filling out CCD’s refund request form which can be obtained from reception.
Refund requests will be dealt with as quickly as possible although it can take up to two weeks for a decision to be made.
Refunds will only be considered if there is a genuine reason for the refund.
A change of mind once you have stayed at your accommodation or started your course is not considered as a reason to receive a refund of your course fees or accommodation fees.
Class times that do not suit the student are not considered for a refund unless class times have been confirmed in writing and they are not available
Refund Stages :
Refund request form will be given to the board of management
Board of management will meet and discuss refund application.
A decision will be usually be made with 5 working days although it can take up to two weeks to reach a decision.
If the student does not agree with the decision an appointment can be made for the student to meet with the board of management.
Appointments will be on a one to one basis – NO GROUPS
The first available appointment will be given although this can take up to 48 hours
Once a decision has been made the decision is final